Refund policy

Mays BlueRiver Petware is operated by Mays BlueRiver Market LLC.

30-Day Returns: You may return eligible items within 30 days of delivery. To start a return, email support@maysbluerivermarket.com with your order number and the reason for the return. We reply within 2 business days with return instructions and the return address. Please do not ship items back before receiving our instructions.

Condition: Items must be unused, in their original packaging, and in resalable condition.

Refunds: Approved refunds are issued to your original payment method within 5-7 days after we receive and inspect the return. Original shipping fees are non-refundable unless the return is due to our error. Return shipping costs are paid by the customer, except for damaged, defective, or incorrect items.

Damaged or Incorrect Items: If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with photos of the item, the packaging, and the shipping label. We will send a replacement or issue a full refund at no cost to you.

Exchanges: We do not offer direct exchanges — please return the original item and place a new order.

Unused pet accessories can be returned within 30 days of delivery in original packaging. Return shipping is paid by the customer unless the item arrived defective or was sent in error, in which case we cover it.