FAQ

How do I choose the right size collar or harness for my dog or cat?

Measure around your pet's neck for collars or around the chest behind the front legs for harnesses, using a soft tape measure. Leave enough room to fit two fingers between the accessory and your pet's body for comfort and safety. Most collars and harnesses include an adjustable strap range; check the product size chart to ensure the range covers your pet's measurement.

What materials are used in pet accessories and are they durable?

Pet collars and harnesses commonly use nylon webbing, reinforced polyester, or genuine leather for strength and long-term durability. Hardware such as D-rings and buckles is typically made from rust-resistant zinc alloy or stainless steel. All materials are chosen to withstand daily pulling, outdoor exposure, and the activity level of pets.

What is the best cleaning routine for pet accessories like beds, mats, and feeding bowls?

Most fabric pet beds and travel mats with removable covers are machine washable in cold water on a gentle cycle; air dry or tumble dry on low heat to avoid shrinking. Silicone and stainless steel bowls are dishwasher safe, while plastic bowls should be hand washed with warm soapy water to prevent scratches. Wipe down non-slip mats with a damp cloth and mild cleaner as needed.

Are pet bowls and feeding accessories non-slip and safe for daily use?

Many pet bowls feature a non-slip base made of silicone or rubber that prevents sliding and tipping during mealtime. Bowls are typically constructed from food-grade stainless steel, ceramic, or BPA-free plastic suitable for daily feeding. Check that the base is securely attached and that the bowl is sized appropriately for your pet's portion size.

What are your shipping options and delivery time?

We provide free shipping on all orders. Please allow 3-5 business days for order handling and 4-7 business days for transit after dispatch. Orders placed before 2:00 PM Eastern Time begin processing the same business day.

What are your conditions for returns and refunds?

If you need to make a return, you have a 30-day window starting from the delivery date. We will confirm receipt of the return within 2 business days and process your refund within 5-7 days to your original payment method.

How do I reach your support team?

Contact us via email at support@maysbluerivermarket.com for questions about your order, product sizing, or material details of our pet supplies. All order and product topics go to the same inbox.